Online Orders
Help Center
| Which payment methods do you accept? |
| Judith & Charles accepts the following payment methods: Visa, MasterCard, American Express, Paypal, Google Pay and Apple Pay. Judith & Charles gift cards can also be used for online and in-store purchases. |
| Can I cancel or change my order? |
| If you have not yet received a shipment confirmation e-mail and you are within a timeframe of 48 hours since submitting your order (Monday to Friday), please contact customer care to check the status of your order and we can determine whether a modification is possible. |
| When am I charged for my order? |
| You will be charged at the time your order has been placed. |
| Can I get a price adjustment? |
| Judith & Charles gladly honors a one-time price adjustment on full price merchandise within seven days of original receipt. Please contact customer care with your order number. Items not purchased at full price are ineligible for price adjustment. |
| How long does it take for my order to be processed? |
| Orders are processed Monday to Friday between 9:30am and 4.30pm EST. We aim to process orders within 48 hours, however we kindly ask that you allow up to 5 business days for your order to be processed during peak times. |
| What is the pre-order policy? |
| Please note that we cannot provide an exact shipping date. Depending on the volume of orders, and your place in line, please be aware that delivery of your items could take up to 12 weeks. We cannot estimate or guarantee a specific ship date. We will ship items the moment they are available. Orders are filled first come first served. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you. Thank you for understanding. We will charge your credit card as soon as your pre-order has been placed.If you decide that you want to cancel your pre-order, please contact us at customercare@judithandcharles.com. |
| I haven’t received an email confirmation for my order |
| If you have a Judith & Charles account, you can check your order history by signing into ‘My Account.’ If you see that your order has been successful, but you haven’t received an email, please check that your email address is written correctly. You can change your details by signing into ‘My Account.’ If there is no recent order listed, it is likely your order was unsuccessful. You can place another order online or you can contact customer care. |
| Can I add gift options to my order? |
| If you would like your order to be gift packaged, please indicate that your order is a gift by selecting ‘Gift’ at the checkout. You will also have the option to add a personal gift message to your order which will be hand written in a Judith & Charles card. Your gift will be placed in a white Judith & Charles box and wrapped in our own personalized tissue paper. Please note that orders may be shipped out from different stores and therefore, may arrive in 2 or more boxes. |
| My card has been declined on the Judith & Charles website |
| If you receive notification that your card or other payment method has been declined, please contact your bank or payment provider. Before doing so, please ensure that: The card details or payment information entered are correct. For example, your 16-digit code is correct and that you have selected the right card type. - The billing address is the address registered to your card. - The 3 or 4-digit security number is correct. - Your credit card has not expired. If you would like further assistance, please contact us. |